D-O-G GROOMING Terms & Conditions

There is a cost associated with each of the courses run by the D-O-G Grooming Studio, and all these fees must be paid in full and in accordance with the terms stated. If you wish to partake in one of these courses, please read the information provided in full.

The Course Reservation Form must be completed and submitted, and deposit must be paid before a reservation on your selected course will be confirmed. A mandatory cooling off period of 14 days is included with all deposits paid to DO-G Grooming Studio. Outside cooling off period all deposits or full course payments are non-refundable under any circumstances. The balance of the course must be paid 21 days before the commencement of any course, unless you have opted for one of our payment plan options. Cooling off period does not apply where the course starting date is within 14 days.

All courses are made to suit the individual student and a schedule will be organised along with each student when booking a place on a course. Once a booking is made, the course days cannot be changed with less 6 weeks notice. Failure to attend booked days will result in the loss of those course days. Additional days will need to be purchased at £200 per day to comply with the minimum learning hours requirement of each qualification.

iPet students are expected to keep up to date with assignments and complete all home study units in order to gain their qualification. By Day 10, iPet is required to assess your progress. If this work has not been completed on time, your training progress may be delayed, and you may be required to purchase additional days to accommodate postponed practical assessments. Additional training days are charged at £200 per day.

City & Guilds students are required to take and pass all mandatory theory and practical examinations in order to qualify. If a student fails a practical exam, they will be given one further opportunity to pass. Any subsequent failure will require the student to cover the costs of additional training and to re-sit the practical exams.

For Level 2 and Level 3 theory exams, the first attempt is included in the course fee. If a student fails a theory exam, an additional fee of £98 plus VAT will be charged for each re-sit. All theory exams are sat internally.

The Level 2 theory exam is sat on Day 10 of the training. The Level 3 theory exam is held twice yearly, in June and November. Examination dates for the Level 3 theory exams are set annually by City & Guilds.

The D-O-G Intensive 20 Day Course does not require students to sit any practical or theory examinations. To receive a certificate of attendance, learners must attend all 20 days of practical training. Any missed training days must be repurchased in order to qualify for the certificate of attendance. Each additional day is charged at £200 per day.

The proprietors of D-O-G Grooming Studio reserve the right to refuse to accept a student for whom they feel any course is unsuitable. No reason for such a decision may be given. In this case a refund will be given.

To ensure the smooth running of courses students are expected to be punctual and to co-operate with colleagues in a congenial manner at the salon throughout the duration of the course. All courses begin at 9 am and finish around 4-5pm each day.

In the unfortunate event of any course having to be cancelled by D-O-G Grooming Studio before it has started, a full refund will be paid to the student. If a course has to be terminated by D-O-G Grooming Studio part way through completion, for whatever reason, participating students will be offered a refund proportionate to the time lost, or alternatively offered the opportunity to continue the course at a time mutually agreed suitable to both parties.

Please note that D-O-G Grooming Studio accepts no responsibility for additional student expenses such as travel, accommodation fees or other related costs that may be incurred.

D-O-G Grooming Studio will ensure all students are fully insured against claims by owners of dogs upon which they have worked during the course. Students are solely responsible for ensuring that they have up to date tetanus vaccinations. D-O-G Grooming Studio will not be held liable for any health issues that may arise as a result of any student not having done so.

Experienced groomers/students attending D-O-G Grooming Studio for only the City & Guilds assessments are expected to provide suitable dogs to groom and have all the appropriate paperwork completed and submitted in a timely manner. Prior to take students, we may require photo evidence of previous grooms and attendance of a number of days to confirm that the required level of knowledge to pass the exams are met. Therefore, the teachers/assessors of D-O-G Grooming Studio will provide an individual, customised plan to complete the qualifications to each candidate.

Students are required to provide details of any relevant medical conditions, disabilities or allergies. Dog grooming is a physically demanding job and involves standing for long periods and some lifting. If you have any concerns regarding potential health issues please make us aware before booking a place on the course and consult your own G.P.

Please be advised that due to the nature of dog grooming, sensible clothing and footwear should be worn. This includes not wearing contact lenses whilst grooming or if chosen to wear contact lenses protective goggles are recommended. The wearing of jewellery whilst grooming is also not advised and should at the least be kept to a minimum.

By completing a course enquiry form, you confirm your agreement to these terms and conditions and that we may rely on the information provided.

We will not share your details with any other organisation. However, when booking onto our courses, we will share your details with our partners (City & Guilds, iPet and Summit) in order to fulfil the requirements of the qualification process. You have the right to request any information we hold about you. We will provide copy(ies) within 30 days. From time to time, we may contact you in email or over the phone to provide more information about our courses. If you wish to opt out from this service, please let us know.

These Terms & Conditions constitute a contract between D-O-G Grooming Studio and the undersigned.

We hope you enjoy your course and wish you good luck!