D-O-G GROOMING Terms & Conditions

There is a cost associated with each of the courses run by the D-O-G Grooming Studio, and all these fees must be paid in full and in accordance with the terms stated. If you wish to partake in one of these courses please read the information provided in full.

The Course Reservation Form must be completed and submitted, and deposit must be paid before a reservation on your selected course will be confirmed. A mandatory cooling off period of 14 days is included with all deposits paid to D-O-G Grooming Studio. Outside cooling off period all deposits or full course payments are non-refundable under any circumstances. The balance of the course must be paid 21 days before the commencement of any course. Cooling off period does not apply where the course starting date is within 14 days.

All courses are made to suit the individual student and a schedule will be organised along with each student when booking a place on a course. Once a booking is made, the course days cannot be changed and failure to attend booked days will result in the loss of those course days. Additional days can be purchased at £200 per day.

Any student completing any of the City & Guilds courses will be expected to attend the full course. The qualification has a ‘minimum learning hours’ requirement and any missed days will result in the incompletion of the qualification. If a student misses days but wishes to complete the qualification requirements, additional days can be purchased at a cost of £200 per day and scheduled at a time mutually agreed suitable to both parties. Students are expected to keep up to date with assignments and complete all paperwork before the end of the course. If a student fails any of the assessments then they will be given one further chance to pass the assessment (excluding the Level 3 theory Evolve exam). Further failure to pass the assessments will require the student to cover the costs of any further teaching and assessment to be able to qualify. Completion of the Level 3 Professional Dog Grooming qualification requires students to undergo an internally sat but externally assessed theory written examination, the cost of which is included in the course fee. A fail on this exam will result in an additional charge of £78 to re-take the examination. These internally sat but externally assessed exams are held twice a year, in June and November. City & Guilds sets the exam dates each year and D-O-G Grooming Studio organises the venue and confirms with each student before enrolling.

The proprietors of D-O-G Grooming Studio reserve the right to refuse to accept a student for whom they feel any course is unsuitable. No reason for such a decision may be given. In this case a refund will be given.

To ensure the smooth running of courses students are expected to be punctual and to co-operate with colleagues in a congenial manner at the salon throughout the duration of the course. All courses begin at 9 am and finish at 5 pm each day.

In the unfortunate event of any course having to be cancelled by D-O-G Grooming Studio before it has started, a full refund will be paid to the student. If a course has to be terminated by D-O-G Grooming Studio part way through completion, for whatever reason, participating students will be offered a refund proportionate to the time lost, or alternatively offered the opportunity to continue the course at a time mutually agreed suitable to both parties.

Please note that D-O-G Grooming Studio accepts no responsibility for additional student expenses such as travel, accommodation fees or other related costs that may be incurred.

D-O-G Grooming Studio will ensure all students are fully insured against claims by owners of dogs upon which they have worked during the course. Students are solely responsible for ensuring that they have up to date tetanus vaccinations. D-O-G Grooming Studio will not be held liable for any health issues that may arise as a result of any student not having done so.

Experienced groomers/students attending D-O-G Grooming Studio for only the City & Guilds assessments are expected to provide suitable dogs to groom and have all the appropriate paperwork completed and submitted in a timely manner. Prior to take students, we may require photo evidence of previous grooms and attendance of a number of days to confirm that the required level of knowledge to pass the exams are met. Therefore, the teachers/assessors of D-O-G Grooming Studio will provide an individual, customised plan to complete the qualifications to each candidate.

Students are required to provide details of any relevant medical conditions, disabilities or allergies. Dog grooming is a physically demanding job and involves standing for long periods and some lifting. If you have any concerns regarding potential health issues please make us aware before booking a place on the course and consult your own G.P.

Please be advised that due to the nature of dog grooming, sensible clothing and footwear should be worn. This includes not wearing contact lenses whilst grooming or if chosen to wear contact lenses protective goggles are recommended. The wearing of jewellery whilst grooming is also not advised, and should at the least be kept to a minimum.

By completing a course enquiry form, you confirm your agreement to these terms and conditions and that we may rely on the information provided.

We will not share your details with any other organisation. However, when booking onto our courses, we may share your details with our partners (Pet Industry Federation / National Pet College, City & Guilds and Potter Paws) in order to fulfil the requirements of the qualification process. You have the right to request any information we hold about you. We will provide copy(ies) within 30 days. From time to time, we may contact you in email or over the phone to provide more information about our courses. If you wish to opt out from this service, please let us know.

These Terms & Conditions constitute a contract between D-O-G Grooming Studio and the undersigned.

We hope you enjoy your course and wish you good luck!